CONDITIONS OF SALE
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CONDITIONS OF SALE

2010 FIBA World Championship Terms and Conditions of Ticket Sales

Section – 1
Overview

1. Content

The terms and conditions here below (“Terms and Conditions”) are set out to ensure the just processing in respect of the purchase and use of the 2010 FIBA World Championship tickets and that an efficient result is achieved. The said purchase and use of the Tickets are subject to the Terms and Conditions below as well as to the laws and regulations in force regarding the Arenas where the World Championship matches will take place.

2. Definitions
In this document,

Adult is defined as a person 18 years of age or older as of September 12, 2010.

Arena stands for all the areas that require a ticket to enter Abdi I.pekçi and Sinan Erdem Arenas (I.stanbul),

Halkap?nar Arena (I.zmir), Ankara Arena and Kadir Has Arena (Kayseri) as well as the entire facilities including immediate vicinities of the said areas.

Biletix stands for the competent body (“Representative Body”) that is authorized to sell 2010 FIBA World Championship tickets on behalf of the Local Organising Committee.

Child is defined as a person less than 12 years of age and more than 3 years of age as of September 12, 2010.

Consumer stands for a person with legal capacity who intends to purchase the 2010 FIBA World Championship ticket/s according to the Terms and Conditions.

FIBA stands for the International Basketball Federation in Geneva/Switzerland.

Games encompass the World Championship preliminary round, second round, quarter final, semi final, final and classification matches to take place in Ankara, I.zmir, Kayseri and I.stanbul between August 28 and September 12, 2010.

Guest stands for the person on whose behalf the Consumer can purchase a Ticket and to whom the Ticket can be transferred in conjunction with the Terms and Conditions herein.

Local Organising Committee stands for the Turkish Basketball Federation Special Unit that is entrusted with the administration of the 2010 FIBA World Championship in Ankara, I.zmir, Kayseri and I.stanbul and the center of which is located at Abdi I.pekçi Spor Salonu, 10. Y?l Caddesi, 34020 Zeytinburnu/ I.stanbul.

Purchase means a Consumer’s act of buying/taking delivery of a ticket.

TBF stands for the Turkish Basketball Federation.

Ticket/s stands for one or more tickets that give the right to enter the Arenas in accordance with all the information given herein.

Ticket Owner stands for any person by whom a ticket is rightfully held.

Zone stands for various price and seating categories in the arenas.

Section – 2

Tickets

3. Applications
3.1. The Tickets can be purchased either via the internet service provided at http://www.biletix.com/turkey2010, or from the Biletix outlets or Biletix call center.

3.2. Each Consumer can purchase a maximum of 4 tickets for any individual event day or package. Any repetition or plurality in the purchase of a Ticket by a Consumer will be rejected. FIBA, the Local Organising Committee and the Representative Body hereby reserve the right to cancel and/or reject any purchase at their sole discretion.

3.3. FIBA, the Local Organising Committee or the Representative Body can not be held liable for the damages arising from any false entry of information, breakdown in relation to the internet access, hardware/software malfunction, missing, incomplete or illegible purchase of any kind.

3.4. Consumers, by clicking on the ‘I agree’ button during an Internet purchase, agree that they have fully understood and accepted the Terms and Conditions provided at https://www.biletix.com/turkey2010 and that they will strictly comply with these terms. Consumers purchasing via call center, retail outlets and box office agree that they have fully understood and accepted the Terms and Conditions as provided at https://www.biletix.com/turkey2010 and that they will strictly comply with these terms.

3.5. The packages that will be offered in the first phase (28.08.2009) of the ticket sales are explained below in detail:

Preliminary Round Package (City); This package includes one ticket for each full day of the five days of the preliminary round games to be played in the specific city that the Consumer has selected at the time of purchase. (Ankara, Istanbul, Izmir or Kayseri)

Preliminary Round Package (Team); This package includes one ticket for each full day of the five days of the preliminary round games to be played in a specific city. The Consumer will select a specific national team and once the preliminary draw has been determined (earliest date will be 15th December 2009) the location of city in which the selected national team will play will be determined. The Consumer accepts that the tickets purchased in this package will be for that city and cannot be changed or refunded.

Quarter Finals Package; this package includes one ticket for each full day of quarter final games of the 2010 FIBA World Championship.

Finals Package; this package includes one ticket for each full day of the semi final and final games of the 2010 FIBA World Championship.

Championship Package; this package includes one ticket for each full day of the quarter final, semi final and final games of the 2010 FIBA World Championship.

3.6. The options that will be offered in the first phase (28.08.2009) of the ticket sales are explained below in detail;

Option for Eighth Final match; The Consumer will select a specific national team which they would like to follow in this round. By paying 10 Euros to purchase a single Option, the purchaser will be guaranteed the opportunity to buy a single ticket for the game day of the selected national team in the Eighth Finals round, if the selected national team successfully progresses to the Eighth Final round of the competition. The Consumer will be allowed to purchase one ticket for each Option they have purchased. The ticket price will be the regular ticket price less the 10 Euros paid for the Option. Consumer will have to make their ticket purchase at the Box Office before 18:00 on September 3, 2010. The purchaser will be required to present the Option and valid photo ID to complete the ticket purchase. If the selected team doesn’t succeed to qualify for the Eighth Finals, 10 Euros will not be paid back and the option will not be valid. Limited seating capacity will be available for Options for each national team. Options will be made available for tickets in Zone 1 and Zone 3 and the Zone must be specified by the Consumer at the time of purchasing the Option.

Option for Quarter Finals match; The Consumer will select a specific national team which they would like to follow in this round. By paying 10 Euros, to purchase a single Option, the purchaser will be guaranteed the opportunity to buy a single ticket for the game day of the selected national team in the Quarter Finals if the selected national team successfully progresses to the Quarter Final round. The Consumer will be allowed to purchase one ticket for each Option they have purchased. The ticket price will be the regular ticket price less the 10 Euros paid for the option. Consumer will have to make their ticket purchase at the Box Office before 18:00 on September 7, 2010. The purchaser will be required to present the Option and valid photo ID to complete the ticket purchase. If the selected team doesn’t succeed to qualify for the Quarter Finals, 10 Euros will not be paid back and the option will not be valid. Limited seating capacity will be available for Options for each national team. Options will be made available for tickets in Zone 1 and Zone 3 and the Zone must be specified by the Consumer at the time of purchasing the Option.

Option for Semi Finals and Final Package; The Consumer will select a specific national team which they would like to follow in these rounds. By paying 10 Euros, to purchase a single Option, the purchaser will be guaranteed the opportunity to buy one ticket for Semi-Final matches and one ticket for the Final match day, if the selected national team successfully progresses to the Semi Final round. The Consumer will be allowed to purchase one “Finals Package” for each Option they have purchased. The ticket price will be the regular ticket price for the “Finals Package” less the 10 Euros paid for the option. Consumer will have to make their ticket purchase at the Box Office before 18:00 on September 10, 2010. The purchaser will be required to present the Option and valid photo ID to complete the ticket purchase. If the selected team doesn’t succeed to qualify for the Semi Finals, 10 Euros will not be paid back and the option will not be valid. Limited seating capacity will be available for Options for each national team. Options will be made available for tickets in Zone 1 and Zone 3 and the Zone must be specified by the Consumer at the time of purchasing the Option. If the consumer with a valid Option does not purchase his/her ticket prior to the deadlines set out above, the Local Organizing Committee has the right to sell the reserved seat to another consumer and has no further obligation to the Option holder.

4. Ticket Sale
4.1. Ticket sales will commence on 28th of August 2009 via the web site www.biletix.com/turkey2010.

4.2. A limited number of tickets will be put up for sale for wheelchair users over the lowest price category. One additional free ticket will be provided for the personal assistant/nurse of each wheelchair user. The ticket of the personal assistant/nurse is only valid with the wheelchair user and the ticket of the wheelchair user.

5. Payment and Delivery of Tickets

5.1. Payments can be made with a valid credit card or in cash. The total price of the ticket will be charged from the credit card or collected in cash in Turkish Lira (TL) at the time of the Purchase, including courier and order price. After confirming the purchase, the Consumer can not change his/her ticket order or request a refund. All sales are final.

5.2. The Tickets will be delivered via courier service to the addresses specified by the Consumer at the time of purchase at a date that will be announced on the web site.

5.3. Double Tickets will not be printed in any condition. No liability can be assumed on the part of FIBA, the Local Organising Committee or the Representative Body for the loss of tickets, disruptions of any kind and late deliveries that are due to interruptions in postal services or false/incomplete information submitted regarding personal or address details.

5.4. Consumers are to give their name and address details during the purchase. Consumers accept and undertake that the guests, on whose behalf they have acted, will understand and agree with the Terms and Conditions as well as every related law and regulation in force. Consumers may be held unconditionally liable if the Guests do not comply with these Terms and Conditions, laws and regulations.

5.5. After payment, the sale process is completed. Ticket Owners have neither the right to return nor to change the Tickets after making payment.

5.6. The organizing committee has every right to change the ticket prices at anytime at its sole discretion.

5.7. The local organizing committee has the right to change the prices, to make sale campaigns, to make promotions. Customers, who did not buy their tickets in campaign/promotion times do not have the right to request a refund or compensation for the advantages offered in those campaign/promotion times.

6. Use of Tickets
6.1. Each person is required to submit a valid ticket and valid photo ID (on demand) to enter the Arena. Persons who are less than 18 years of age need to be accompanied by an Adult and children who are less than 12 years of age and more than 3 years of age as of September 12, 2010 must have a valid ticket. Children under the age of 3 years as of September 12, 2010 do not require a ticket. Ticket Owners who for some reason do not duly leave the Arena, will not be allowed back in.

6.2. FIBA, TBF, the Local Organizing Committee and their staff and Representative Bodies can by no means be held liable for the losses, injuries and damages suffered by the Ticket Owner. The possession of a Ticket signifies that the Ticket Owner has agreed to the Terms and Conditions and that s/he is to act in accordance with them. In case the Ticket Owner violates these Terms, FIBA and the Local Organizing Committee and their staff and Representative Bodies reserve the right to invalidate the owner’s Ticket without a refund.

6.3. FIBA, the Local Organizing Committee and Representative Body have the right to thoroughly apply/enforce the Terms and Conditions. TBF and the local organizing committee are the owners of all tickets. Purchased Tickets can not be transferred except for the conditions specified in Clause 6.5. If a provision of the Terms and Conditions is breached, the Tickets will be invalid, the Ticket Owner will be denied access into the Arena and the Tickets seized will be handed over TBF on TBF’s demand.

6.4. The Consumer shall purchase the Tickets only for their personal use or that of their guests. Any other use is prohibited.

6.5. The Consumers will keep one (1) Ticket for their personal use and render the remaining Ticket(s) for the personal use of their Guests at a price not exceeding the total of the nominal value of the Tickets and the extra fees determined beforehand. With respect to the persons that are subject to the sentence above, neither the Consumer nor the Guest can put up for sale, sell, resell, auction (either separately or with other products) or transfer the Ticket without TBF’s prior written approval.

6.6. The Consumer and the Guest understand and accept that the Tickets are printed pursuant to the national legislation in force within the Arena and rules and internal regulations that will apply throughout the games. Except for the provision in Clause 6.5, the Consumer understands and acknowledges that, the sale or any other form of disposal of a Ticket, unless authorized, constitutes a criminal violation.

6.7. Children who are less than 12 years of age and more than 3 years of age as of September 12, 2010 have the right to enter the matches with a reduced price “Child” ticket and must be accompanied by an Adult. Persons entering the Arena with a “Child” ticket must be prepared to show a valid ID Card to verify their age at the entrance of the Arena. Failure to provide a valid ID and proof of Child status will result in the ticket being invalidated and entrance to the Arena will be rejected. In such case there will be no refund.

Section – 3

Security

7. Security

All persons attending the games, are required to

(a) show a valid Ticket and photo identification,

(b) give their consent to controls, body searches and seizure of objects that are not allowed,

(c) follow the rules and instructions of all the personnel,

In addition to the above, they shall, at any time and in any form, on demand of the police officers, other assigned officers, security guards and/or other duly authorized people, cooperate for the maintenance of security.

7.1. In addition to persons under the influence of alcohol, no one possessing, using or keeping the substances/objects below shall enter, attempt to enter the Arena and/or try to sneak them in:

(a) Every kind of weapon regardless of form and objects that might be used as a weapon,

(b) Every object, material or substance that might pose a threat on the security, public order and progress of the game and that might harm people and cause damage on objects/belongings,

(c) Bolt, wood and metal pieces, stone, glass, tin, bottles (whether filled with flammable material or not), every kind of material that is like the prohibited pots that have the capacity to keep water and that may injure a person if thrown,

(d) Every kind of flammable/explosive substance, liquids or gases, flammable substances like fireworks in particular,

(e) Alcohol, drugs or stimulants,

(f) All kinds of posters, banners, plates etc. that have a commercial/promotional content or that contain script, statement or messages that are malicious, aggressive, agitating, political, racist or that exploit religion,

(g) Flags, flagpoles, banners, posters, signs, hats, inflatable substances or symbols that might disturb the order or safety, or that might hinder the view of the spectators,

(h) All animals, except for guide dogs that have been priorily agreed upon with the Arena Manager,

(i) All other objects detected by the police officers, other assigned officers, security personnel and/or other duly authorized people that might endanger security, public health, public order and/or the reputation of FIBA and the Local Organising Committee,

(j) Regardless of their content, all objects and material with a commercial/promotional purpose including but not limited to documents, announcements, signs, plates/boards, symbols, banners, posters and hats.

7.2. Persons in the Arena are not allowed to,

(a) Throw an object or set it on fire,

(b) Act aggressively in a way that may jeopardize security, public health, public order and/or the reputation of FIBA and the Local Organising Committee or trigger violence, racism, religious issues and xenophobia,

(c) Express/state national, political, religious, ethnic and/or racial issues or worries,

(d) Threaten his/her or the others’ lives and health and do harmful acts of a threatening nature;

(e) Climb on the seats and their supports,

(f) Sit somewhere else other than the seat designated on the ticket, attempt to watch the games standing and/or in the aisles and stand in the area beside the court,

(g) Stand within the eyesight of the court,

(h) Smoke cigarettes, cigars etc.,

(i) Pass from one section to another unless permitted,

(j) Do harm to the person or property of people,

(k) Stay in the Arena more than necessary and enter or leave the Arena through places such as stairs, emergency exits, platforms etc. that are built to ensure safe exit in cases of emergency.

Section – 4
Various Issues

8. Commercial Activities
8.1. Tickets cannot be used, for promotional/advertising purposes, such as a prize in a contest or sweepstake, or as part of a hospitality activity or a travel package deal (e.g. flights combined with tickets) without an express written consent of FIBA and the Local Organising Committee.

8.2. No person or institution, without the prior written consent of FIBA and the Local Organising Committee, can conduct activities within the Arena that have a promotional or commercial purpose.

8.3. A person is prohibited to possess/keep goods in the Arena for promotional or commercial purposes and s/he is also prohibited to possess, put up for sale or sell drinks, food, souvenir, Ticket, clothing to sell goods of this purpose. The substances in question may be taken out of the Arena or temporarily seized by the police officers, the other assigned officers or other duly authorized people.

9. Audio and Video Recording
9.1. All persons attending the games, accept, free of any charges, their voice and images to be broadcasted live or as recorded video, or to be transmitted in any other form, to be photographed, used by the present/soon to be used mass medium.

9.2. The persons attending the games, can not record or transmit any sound or image, or commentary, result and/or statistics of the game except for their own personal/private use. It is strictly forbidden to publish/broadcast any sound, video, statement, result or statistics of the whole (or part of the) game and to help people that are engaged in such an activity.

10. Violation of Terms and Conditions and the Regulation

10.1. Any person who acts in contradiction to these Terms and Conditions and any Ticket Owner who owns a Ticket that is purchased against the provisions of the Terms and Conditions, will be denied access into the Arena or taken out of the Arena and their tickets will be invalidated without any right to refund. If requested, Ticket Owners are obliged to give information about how, from where and from whom they acquired their Tickets.

10.2. The Consumers and the Guests, who do not comply with the Terms and Conditions, will be refused to enter the Arena or led out and their Tickets will be invalidated without refund.

10.3. All other legal rights of FIBA, TBF, the Local Organising Committee and Arena Manager are reserved.

11. Banned Audience


The Persons who are banned by the authorities from attending any sporting events are forbidden to purchase the Tickets and to enter the Arena.

12. Liability and Indemnification

The Consumers and the Guests, solely, are responsible for the use of their Tickets. The Consumers and the Guests are personally liable for damages resulting from the breach of the Terms and Conditions and related Regulation. They, under no circumstances, shall and will hold FIBA, TBF, the Local Organising Committee or the Representative Body responsible.

13. Personal Data
The Consumers accept and acknowledge that the personal data they have submitted in the Purchase process is collected by TBF and FIBA and that the information be thereafter transferred to a database of TBF and FIBA. The Consumers permit the use of their personal data for the organization and execution of the games (particularly for Ticket sales and/or all kinds of security measures) and agree that FIBA may transfer this data, if necessary and for this purpose only, to third parties including the Local Organising Committee and Representative Body that shall only process this data on the request and under instructions of FIBA.

14. Postponements and Cancellations

14.1. Local Organising Committee and other competent authorities have the right to change the time, date and venue of the games upon the emergence of unexpected conditions including but not limited to cases of force majeure, any security measure or even broadcasting company demands.

14.2. In case of a cancellation, refund may be received not exceeding the limits specified by the related legislation.

15. Severability and Changes
15.1. In the event that any one or more of the provisions contained herein shall be held to be invalid, illegal or unenforceable in any respect by the competent court, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and they shall be construed as if such invalid provisions had never been contained herein.

15.2. FIBA reserves the right to make reasonable changes in these Terms and Conditions within the limits specified by the legislation in force. In case of any such changes, the updated version of the Terms and Conditions may be acquired from http://www.biletix.com/turkey2010.

16. Original Version

The Turkish draft of the Terms and Conditions may be accessed via http://www.biletix.com/turkey2010 or, upon request, may be obtained from the Local Organising Committee. The Consumer accepts that he personally read, and thoroughly understood the Terms and Conditions and the related Regulation and acknowledges that he became fully aware of the rights and obligations arising therefrom and by clicking on the ‘I accept’ button, agrees to be bound by them. Consumers purchasing via call center, retail outlets and box office agree that they have fully understood and accepted the Terms and Conditions as provided at https://www.biletix.com/turkey2010 and that they will strictly comply with these terms.

17. Applicable Law and Jurisdiction
These Terms and Conditions and the related Regulation are subject to the laws of the Turkish Republic and shall be interpreted accordingly. Istanbul Courts and Execution Offices shall have jurisdiction over disputes arising out of or in connection with these Terms and Conditions. Additionally, FIBA, TBF and the Local Organising Committee reserve the right to pursue legal proceedings in the competent courts of countries where the defendants are residing.

18. Information request
Information requests shall be communicated to Biletix via the phone number or mail address below.
Phone number: +90 216 556 98 00
Mail address: turkey2010@biletix.com

 

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